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Refund & Cancellation

This document of Refund and Cancellation Policy has been created for those who are concerned about their PII or Personally Identifiable Information being used online. PII is a set of details that can be used along with other information to identify, contact, or locate an individual, or to identify a person in context. It is suggested to go through our Refund & Cancellation Policy document thoroughly to gain a clear understanding of how we collect, use, safeguard and handle your PII (Personally Identifiable Information) in accordance with our website.


  • All the Refunds and Cancellations shall be made between 10 am and 7 pm. We are available for your service from Monday to Saturday.

  • Service Charge of 10% of the total amount collected is not refundable.

  • Any appointment booking related to alterations will not be eligible for refunds from our end.

  • All refunds and cancellations are processed within 15 days from the date we accept your cancellation.

  • No refunds are initiated once the payment has been successfully done as SILAI Doorstep Tailoring Service is into custom-made products. As per the international laws, we are not allowed to resell or reuse any product (the garment specially made for you as per your design) and since there is no resale value, we do not accept returns as well.

  • All the refunds will be issued from "AD ENTERPRISES" as SILAI is an integral part of AD Enterprises.

  • All refunds will be transferred from bank to bank.

  • All the cancellations/rescheduling shall be made 12 hours prior to the appointment.

  • In case an order canceled after an appointment, 50% of the order value will be deducted. 



If you have any queries regarding this document of the privacy policy, feel free to contact us at

Call us: +91 9999 310 776 | Email:

Address: 222, First Floor, Dhaka, Kingsway Camp, GTB Nagar,
New Delhi, Delhi 110009

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