OUR TRANSPARENT POLICIES

Important Information to Know

Your Contract – Please Go Through This Carefully Before Booking

All the terms of use are in accordance with every booking made with https://www.onlinesilai.in/. It is advised to read them carefully as they define our rights and commitments. Each policy stated in this document referenced to “us” and “we” assign https://www.onlinesilai.in/ (the organization) and where mentioned “you” or “your” assign the individual/customer in whose name the booking has been made. When using our website, you are supervised by your adherence to the terms and conditions mentioned in this document.

Our actions and duties towards you are in accordance with what kind of stitching service you have asked us for. We have done our level best to simplify our terms of use underneath as reasonable as it is expected. The complete document is divided into four parts including various conditions necessary for us as well as for you – Section A comprises of terms of use that are pertinent to bookings, Section B comprises of terms of use specially created for all kinds of deliveries we offer, and Section C includes terms of use relevant for alterations.

 

Section A – Conditions Applicable to Orders/Appointments

  1. All the appointments shall be made between within 10 am and 7 pm. We are available for your service 7 days a week.

  2. The minimum order amount shall be 3,000 INR and you (the customer) should be the resident of New Delhi, Gurgaon and Noida regions otherwise the order/appointment will not be placed. If your order amount is less than the capping allocated by the company, you will be levied with the conveyance charges i.e. 250 INR.

  3. The prices confirmed by the company are non-negotiable.

  4. The Service Charge of 10% of the total amount will be levied on the stitching price.

  5. For any discount coupons and special/festive offers, visit our website or social media platforms and share the same at the time of appointment. Each offer comes with its applicable terms and conditions.

  6. In some cases, the estimated price may vary, therefore, the total amount mentioned on the invoice sent by the company through its registered email address will be considered the final payable amount.

  7. You will have to provide 50% of the total amount at the time of appointment and 50% is payable before delivery. Once the complete payment has been received by us, the dispatch process will be initiated, and the product will be delivered at your doorstep.

  8. Any appointment booking related to alterations will not be considered as a free service from our end.

  9. On all kinds of orders, certain GSTIN charges (all government taxes) will be applicable varying from 5% to 12% depending on the type of service you asked from us.

  10. While placing the order, you are requested to sign the Order Form which includes the design and preferences finalized by you.

  11. If you want to cancel the order you placed with us, no refund will be initiated after the consultant or designer has visited your location.

  12. In case, a consultant/designer pays a visit for the appointment you booked with us and you decide not to place an order, you will be imposed with certain visiting charges depending on the location: 300 INR for New Delhi, 500 INR for Noida/Gurugram and 750 INR for Faridabad/Greater Noida. The government taxes are also applicable to the visiting charges which are payable by you (the customer).

  13. Silai Doorstep Tailoring Service is the part of AD ENTERPRISES, therefore, all invoices shall be generated in the name the main company.

  14. Any modifications and alterations in the design, after the Order Form has been signed by you, agreeing to all the terms of use and the production task has been initiated, shall levy you with the alteration charges.

  15. Any order cancelled after the fabric being picked from your location shall result in 50% advance for forfeiting.

  16.  The final output may vary (slight shading in the product of the same fabric) due to the dying process.

  17. Since we offer top-class hand-made stitching, slight variations in the fitting of two finished garments produced with the same body measurements may occur, but generally, these variations are non-noticeable.

  18. Any swatch, off-cuts or kattar will be dumped or recycled unless you request to keep them.

  19. Garments will not be kept for more than 45 days in case of partial payments or no payment from your end.

  20. We refund your money in the form of Credit Notes/Credit Vouchers redeemable within 180 days of cancellation, or else, they will be expired.

  21. All refunds and cancellations are processed within 15 days from the date of we accept your cancellation.

 

Section B – Conditions Applicable for Delivery

  1. The standard delivery time of a product is 8 - 10 days after the production process has been initiated from our end. It may vary depending on a few circumstances excluding Indian National Holidays, Curfews, Lockdowns, or Government orders.

  2. The delivery date shall be calculated from the date you make the complete payment and not from the date when your fabric was picked from your location.

  3. No commitment or promises related to the delivery date are done from our end as the delivery of all the products is handled by a third-party contracted logistics company.

  4. We offer Free Delivery on your first successful order.

  5. Make sure someone is available in your absence to accept the order at the time of delivery.

  6. In case, you need to change the delivery date, please inform us by contacting on our customer support number i.e. +91 9999 310 776.

Express Delivery

We offer express delivery service to you, ensuring sooner garment delivery than regular delivery time. For express delivery rates, please refer to the table mentioned below.

Charges for Express Delivery (%)

3 Days 40% more on stitching charges

5 Days 25% more on stitching charges

7 Days 10% more on stitching charges

 

Section C – Conditions Applicable for Alterations

  1. Being a bespoke designer brand, we are into producing garments on request, hence, you (the customer) is requested to provide all the crucial details (measurements, fabrics, stitching type, etc.) at the time of placing the order, helping us produce the final garment as per your expectations.

  2. Once the garment goes in the production stage (partially or fully developed), any sort of changes or alterations will be done at the discretion of Silai Doorstep Tailoring Service and it holds every right to accept or decline those changes or alterations resulting in no financial pressure on the company.

  3. In case, your garment’s fitting is not proper as per your measurements shared with us, we shall alter your garment in given timeline.

  4. For any issues related to the fitting of the garment, you shall bring it to our notice by contacting us at +91 9999 310 776 or emailing us on info@onlinesilai.in within 7 working days from the date of delivery.

  5. We only provide one-time garment alteration service in an order placed through us. Any changes or modifications required by you after the first alteration, you may be imposed with the suitable charges.

  6. No refunds are initiated once the payment has been successfully done as Silai Doorstep Tailoring Service is into custom-made products. As per the international laws, we are not allowed to resell or reuse any product (the garment specially made for you as per your design) and since there is no resale value, we do not accept returns as well.

  7. Prices available on our website for our products/services are subject to change without any prior notice. We reserve all the rights to change, modify or discontinue any service or product (or any part of the content uploaded on our website and social media platforms) without any prior intimation. We shall not be answerable to you or any third-party company for any modifications, changes in price, suspension or discontinuance of any product or service we offer.

Mon - Sat: 10AM - 7PM
Sundays 2PM - 7PM

Phone: +91 9999 310 776

Reg. Add: Plot No 222, Dhaka, Kingsway Camp,
New Delhi 110009, India

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